---
title: "Contact SwiftWill"
description: "Email wills@swiftwill.co.uk — a real person replies, usually within one working day. Refunds, updates and signing questions."
url: "https://swiftwill.co.uk/contact/"
author: "Marcus Kaiser"
date_modified: "2026-08-12"
---

# Contact SwiftWill

Email wills@swiftwill.co.uk — a real person replies, usually within one working day. We are email-only by design, which is part of how a £35 price is possible. Skip us if you need a phone line or face-to-face advice; that is a solicitor.

> SwiftWill provides legal information and software for England & Wales under Section 9 of the Wills Act 1837. Figures are taken from gov.uk, legislation.gov.uk and HMCTS, checked 12 August 2026. We have not given you legal advice — this is general information.

## How do you contact SwiftWill support?

Email [wills@swiftwill.co.uk](mailto:wills@swiftwill.co.uk) — a real person replies, usually within one working day. Please include the email address you used at checkout if your question is about an existing order.

## What can support help with?

- **Refunds** — email within 30 days of purchase for a full refund, no questions. Terms at [/refunds/](/refunds/).
- **Updating your will** — log back in with your checkout email; updates are free for life.
- **Signing questions** — start with [how to sign a will](/how-to-sign-a-will/) and [who can witness](/who-can-witness-a-will/); email us if anything is unclear.

## How do press and partners get in touch?

For press, affiliate and listicle enquiries, email [wills@swiftwill.co.uk](mailto:wills@swiftwill.co.uk)with "Press" or "Partnership" in the subject line.

## What can SwiftWill not do by email?

We cannot advise on your specific circumstances — SwiftWill is not a law firm and does not provide legal advice. If your situation needs tailored advice (tax planning, trusts, business or foreign assets, likely disputes), see [do I need a solicitor for a will?](/do-i-need-a-solicitor-for-a-will/)for the honest breakdown and the Law Society's Find a Solicitor service.

## Frequently asked questions

### How quickly will I get a reply?

Usually within one working day. Every reply comes from a real person, in writing, so you have a record of exactly what was said.

### Can you answer questions about my specific situation?

We can explain how the service works and what the law says in general terms — we cannot advise on your specific circumstances, because SwiftWill is not a law firm and does not provide legal advice. For situation-specific advice, our suitability check or the Law Society's Find a Solicitor service is the right route.

### How do I get a refund?

Email wills@swiftwill.co.uk within 30 days of purchase with the email address you used at checkout. Full refund, no questions, no forms — see /refunds/ for the published terms.

### How do I update a will I have already made?

Log back in with the email address you used at checkout, update your answers, and download a fresh will instantly — free, forever. Remember to print and re-sign with two witnesses, and destroy the old signed original.

Canonical HTML: https://swiftwill.co.uk/contact/
Markdown: https://swiftwill.co.uk/contact.md
Last modified: 2026-08-12
Author: Marcus Kaiser (https://swiftwill.co.uk/author/marcus-kaiser/)