How quickly will I get a reply?

Usually within one working day. Every reply comes from a real person, in writing, so you have a record of exactly what was said.

Can you answer questions about my specific situation?

We can explain how the service works and what the law says in general terms — we cannot advise on your specific circumstances, because SwiftWill is not a law firm and does not provide legal advice. For situation-specific advice, our suitability check or the Law Society's Find a Solicitor service is the right route.

How do I get a refund?

Email wills@swiftwill.co.uk within 30 days of purchase with the email address you used at checkout. Full refund, no questions, no forms — see /refunds/ for the published terms.

How do I update a will I have already made?

Log back in with the email address you used at checkout, update your answers, and download a fresh will instantly — free, forever. Remember to print and re-sign with two witnesses, and destroy the old signed original.

Contact SwiftWill | SwiftWill

Quick answer

Questions before you start, or help with a will you've already made? Email wills@swiftwill.co.uk and a real person will reply — usually within one working day. For refunds, email within 30 days of purchase for a full, no-questions refund.

Customer support

Email wills@swiftwill.co.uk — a real person replies, usually within one working day. Please include the email address you used at checkout if your question is about an existing order.

Common requests

Refunds — email within 30 days of purchase for a full refund, no questions. Terms at /refunds/.
Updating your will — log back in with your checkout email; updates are free for life.
Signing questions — start with how to sign a will and who can witness; email us if anything is unclear.

Press & partnerships

For press, affiliate and listicle enquiries, email wills@swiftwill.co.ukwith "Press" or "Partnership" in the subject line.

What we can't do by email

We cannot advise on your specific circumstances — SwiftWill is not a law firm and does not provide legal advice. If your situation needs tailored advice (tax planning, trusts, business or foreign assets, likely disputes), see do I need a solicitor for a will?for the honest breakdown and the Law Society's Find a Solicitor service.

Contact us

Customer support

Common requests

Press & partnerships

What we can't do by email

Frequently asked questions

Make your will in about 15 minutes