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Contact us

Quick answer

Email wills@swiftwill.co.uk — a real person replies, usually within one working day. We are email-only by design, which is part of how a £35 price is possible. Skip us if you need a phone line or face-to-face advice; that is a solicitor.

How do you contact SwiftWill support?

Email wills@swiftwill.co.uk — a real person replies, usually within one working day. Please include the email address you used at checkout if your question is about an existing order.

What can support help with?

  • Refunds — email within 30 days of purchase for a full refund, no questions. Terms at /refunds/.
  • Updating your will — log back in with your checkout email; updates are free for life.
  • Signing questions — start with how to sign a will and who can witness; email us if anything is unclear.

How do press and partners get in touch?

For press, affiliate and listicle enquiries, email wills@swiftwill.co.ukwith "Press" or "Partnership" in the subject line.

What can SwiftWill not do by email?

We cannot advise on your specific circumstances — SwiftWill is not a law firm and does not provide legal advice. If your situation needs tailored advice (tax planning, trusts, business or foreign assets, likely disputes), see do I need a solicitor for a will?for the honest breakdown and the Law Society's Find a Solicitor service.

Frequently asked questions

How quickly will I get a reply?

Usually within one working day. Every reply comes from a real person, in writing, so you have a record of exactly what was said.

Can you answer questions about my specific situation?

We can explain how the service works and what the law says in general terms — we cannot advise on your specific circumstances, because SwiftWill is not a law firm and does not provide legal advice. For situation-specific advice, our suitability check or the Law Society's Find a Solicitor service is the right route.

How do I get a refund?

Email wills@swiftwill.co.uk within 30 days of purchase with the email address you used at checkout. Full refund, no questions, no forms — see /refunds/ for the published terms.

How do I update a will I have already made?

Log back in with the email address you used at checkout, update your answers, and download a fresh will instantly — free, forever. Remember to print and re-sign with two witnesses, and destroy the old signed original.

Make a will online in about 15 minutes

One-time £35. Instant download. Free updates for life. No subscriptions, no upsells — ever.

Start my will — £35Is an online will right for me?

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Written by Marcus Kaiser, Legal Content Lead at SwiftWill. Checked against gov.uk and legislation.gov.uk. Last reviewed 12 August 2026. SwiftWill provides legal information and software for England & Wales under Section 9 of the Wills Act 1837. Figures are taken from gov.uk, legislation.gov.uk and HMCTS, checked 12 August 2026. We have not given you legal advice — this is general information.