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Reviews and our review policy

Quick answer

We collect independent reviews on Trustpilot from every customer after delivery. The live Trustpilot widget appears here once we have 20 or more reviews — we never show cherry-picked testimonials or hardcoded ratings.

What is SwiftWill’s review policy?

  • Independent platform only. Reviews live on Trustpilot, not on our own pages where they can be curated.
  • Every customer is invited. A Trustpilot invitation goes out about 24 hours after delivery, with one reminder a week later.
  • No incentives. We never pay, discount or gift for positive reviews.
  • No hardcoded numbers. Our site schema and widgets only display live feed data once there are 20+ reviews — never before.

Where can you read live SwiftWill reviews?

The live Trustpilot feed will be embedded on this page once SwiftWill has 20 or more verified reviews. Until then we publish the policy above and the checkable facts below — we would rather leave this section empty of stars than invent them.

How can you verify SwiftWill before reviews exist?

£2m professional indemnity insurance · IPW member · 30-day money-back guarantee published at /refunds/· a public "we never" policy (no subscriptions, no storage fees, no executor sales, no cross-sells) · and a suitability check that refuses sales needing a solicitor. Those are checkable today, without a single review.

Frequently asked questions

Why can't I see any reviews yet?

SwiftWill is new, and we made a deliberate choice: no cherry-picked on-site testimonials, no hardcoded star ratings, no borrowed reviews. The independent Trustpilot widget appears here and across the site once we have 20 or more verified reviews — a threshold we will not fake our way past.

How are reviews collected?

Every customer receives a Trustpilot invitation about 24 hours after their will is delivered, with one gentle reminder a week later. We never offer incentives for positive reviews, and we cannot edit or remove reviews — that is the point of using an independent platform.

Do negative reviews get published?

Yes — that is what independent means. Trustpilot publishes all genuine reviews, positive and negative, and we reply to the negatives in public. If we get something wrong, we would rather fix it visibly than hide it.

Until there are reviews, what can I check?

Our accountability facts: £2m professional indemnity insurance, IPW membership, a published 30-day money-back guarantee at /refunds/, and a public 'we never' policy (no subscriptions, no storage fees, no executor sales, no cross-sells). And our honesty gate: the suitability check refuses sales that need a solicitor.

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Written by Marcus Kaiser, Legal Content Lead at SwiftWill. Checked against gov.uk and legislation.gov.uk. Last reviewed 12 August 2026. SwiftWill provides legal information and software for England & Wales under Section 9 of the Wills Act 1837. Figures are taken from gov.uk, legislation.gov.uk and HMCTS, checked 12 August 2026. We have not given you legal advice — this is general information.