Who is responsible for your data?
Elite Digital AI Solutions Ltd operates SwiftWill. Contact wills@swiftwill.co.uk for privacy questions and requests. This policy describes the service as updated on 24 September 2026.
Where are drafts and recovery files kept?
The will interview saves answers in this browser when local storage is available. Anyone with access to the browser may be able to read them. Use “Clear this browser draft” on a shared device. Downloads and the recovery JSON file contain personal information and are not encrypted: keep them private. There is no online account. Clearing the browser draft does not delete downloads, emails, support correspondence or payment records.
Free planning tools do not send their answers to SwiftWill. Their entries stay in the page; use their clear controls on shared devices. Browser history and restored tabs can retain page state. The sample will uses fictional people.
What happens at checkout and delivery?
We process your interview answers to validate and generate your documents and provide the service you request. An encrypted copy is saved before creating the Stripe checkout, so payment and delivery can be checked independently of your browser. Access to the encryption key is separate from the database. The service decrypts answers to generate and email your documents; this is not end-to-end encryption.
Cloudflare hosts the site, temporary order database and transactional email delivery. Stripe processes card details and payment records. Stripe receives the purchaser’s email, product, an order reference and a one-way identity digest used to match updates. Will clauses are not placed in Stripe metadata. Document emails contain personal information; the primary purchaser also receives a private recovery file. Email services and recipients can retain these messages.
How long are order data retained?
Encrypted answers are scheduled for automatic deletion within seven days of checkout or a requested update; expired unpaid checkouts may be cleared sooner. Encrypted database backups can remain for up to 30 further days after deletion. Operational order references, timestamps, status and provider receipts are retained for up to 90 days to diagnose delivery and prevent repeat sends. Payment records stay with Stripe under its retention requirements. Support correspondence may be kept as needed to resolve a request and meet legal obligations.
Your browser draft remains until cleared, and files and emails you keep remain until you delete them. Save the recovery file for future updates: the temporary delivery store is not long-term custody of your will. A service outage can delay scheduled deletion; we investigate failed maintenance runs.
How do usage statistics work?
To improve the site, we count public visits, visits to the will interview, planner completions, checkout openings and resource downloads. Only an event name and a coarse referring-service category, such as Google or ChatGPT, are submitted. Counts are aggregated immediately by day. We do not attach visitor IDs, will answers, names, emails, full referring URLs or IP addresses to these statistics. Counts are not unique visitors and can be affected by blocked scripts, repeated visits and missing referrers. A referral is not proof that an AI system cited us.
You can turn statistics off using the control at the bottom of every page. We remember only your choice in local storage, not a visitor identifier. Do Not Track and Global Privacy Control signals also disable collection. Aggregate counts are retained for up to 400 days and are used for improving SwiftWill, not advertising profiles or sale to marketers.
Does the site measure page performance?
Yes. Cloudflare, which hosts the site, adds its Web Analytics script to pages. When a page finishes loading and when you leave it, the script reports how quickly the page loaded, and which page it was, to Cloudflare's /cdn-cgi/rum endpoint on this domain. Cloudflare states that Web Analytics does not collect or use visitors' personal data and does not log query strings. The usage-statistics control at the bottom of each page switches off SwiftWill's own statistics, not this performance measurement.
Why is personal information processed?
We use information to perform the requested contract, provide support and refunds, and meet applicable legal duties. Security and operational processing protects the service against abuse and diagnoses failures. Request rate limits briefly use a keyed hash of the connecting IP address, separate from usage statistics. Cloudflare and payment providers process network and security records under their applicable policies. SwiftWill does not use will contents to train AI or sell them for marketing.
How can you exercise your rights?
Contact wills@swiftwill.co.uk to request access, correction or deletion of data held by the operator, or to object to processing where applicable. We may need to verify a request and retain records required by law. You can complain to the Information Commissioner’s Office. See ICO guidance on erasure.