1. The service
SwiftWill provides legal information and document-preparation software for England and Wales: a guided online interview, rules-based validation of your answers, and a personalised will PDF available to download after payment verification with a signing instruction card. Email is processed automatically; an accepted send does not guarantee inbox delivery. If email fails, keep your downloads and contact support without paying again. SwiftWill is not a law firm and does not provide legal advice. Nothing in the service creates a solicitor–client relationship.
2. Jurisdiction
The service produces documents valid only in England and Wales. Customers with addresses in Scotland or Northern Ireland are excluded before payment; if you purchase despite a non-England-and-Wales address, the document may not be valid and you should contact us for a refund.
3. Prices and payment
Prices are one-time payments in GBP: £35 for a single will, £55 for mirror wills, with no solicitor-review add-on in the automated service. Payment is processed by Stripe; we never see or store card details. There is no subscription, no auto-renewal, no storage fee and no update fee — anywhere in these terms, now or in future versions.
4. Free lifetime updates
Your one-time payment includes free updates for life: save your private recovery file, import it at /start/, change your wishes, and regenerate documents for the same people at no charge. The paid order must match the original names, dates of birth, product and email addresses. Contact support for identity corrections or recovery of an earlier order. These procedures do not remove previously purchased update rights. Each regenerated will must be printed and signed with two witnesses to be valid, and you should destroy superseded signed originals.
5. The 30-day money-back guarantee
If you are not satisfied for any reason, email us within 30 days of purchase for a full refund — no questions, no forms. Full terms at /refunds/, which form part of these terms.
6. Automated preparation
No solicitor individually reviews your will through this service. If you require legal advice or review, arrange it with a suitable professional.
7. Your responsibilities
- Answer the interview honestly and completely; the document can only be as accurate as your answers.
- Sign the printed will correctly — wet ink, two independent witnesses — following the included card; an unsigned or wrongly signed will is not valid.
- Tell us if your situation triggers any suitability-check redirect; those situations need a solicitor.
- Keep your email and recovery file accessible. A recovery file is not encrypted and should be stored privately.
8. Liability
Nothing in these terms excludes liability that cannot be excluded by law (including for death or personal injury caused by negligence, or for fraud). Your statutory consumer rights are unaffected. Follow the signing instructions and obtain advice if you are unsure about your circumstances.
9. Intellectual property
Your will document is yours to print, sign and use. The software, templates and site content remain our property and may not be copied or resold as a competing service.
10. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Service and delivery details updated 12 September 2026.